editor 8/15/16 editor 8/15/16

The blame game

editor 5/14/16 editor 5/14/16

What's your cell number?

editor 4/10/15 editor 4/10/15

Small business. Small thinking

editor 3/31/15 editor 3/31/15

The great news about bad service

editor 2/6/15 editor 2/6/15

Average to awesome

editor 2/5/15 editor 2/5/15

The Butterfly Effect

editor 1/18/15 editor 1/18/15

A moral obligation

editor 1/13/15 editor 1/13/15

It's always personal

editor 11/3/14 editor 11/3/14

Your call is very important to us.

editor 10/16/14 editor 10/16/14

Unconditional Money Back Guarantee. Or is it?

editor 9/5/14 editor 9/5/14

At 30,000 feet

editor 8/6/14 editor 8/6/14

Sprinklers and the art of branding.

editor 7/24/14 editor 7/24/14

Excuse me Mr. Mayor but I'm pissed too.

editor 7/18/14 editor 7/18/14

Employees must wash their hands before returning to work

editor 9/20/13 editor 9/20/13

Confession from a Seth Godin groupee

editor 9/4/13 editor 9/4/13

Shana Tova (Happy New Year) and Customer Engagement

editor 9/4/13 editor 9/4/13

CONSISTENT

editor 7/23/13 editor 7/23/13

Should Wi-Fi freeloaders be kicked out?

editor 7/9/13 editor 7/9/13

Why Home Depot lost my business

editor 5/11/13 editor 5/11/13

Challenge Existing Practices. "There's Gold In Them Thar Hills"