Blog, business management, Customer Service editor 8/15/16 Blog, business management, Customer Service editor 8/15/16

The blame game

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Blog, Customer Service, Sales Management, Small Business editor 5/14/16 Blog, Customer Service, Sales Management, Small Business editor 5/14/16

What's your cell number?

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Blog, Customer Service, Entrepreneurship, Marketing, Small Business editor 4/10/15 Blog, Customer Service, Entrepreneurship, Marketing, Small Business editor 4/10/15

Small business. Small thinking

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Blog, Customer Service, Sales, Sales Management, Small Business editor 3/31/15 Blog, Customer Service, Sales, Sales Management, Small Business editor 3/31/15

The great news about bad service

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Blog, Customer Service editor 2/6/15 Blog, Customer Service editor 2/6/15

Average to awesome

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Blog, business management, Customer Service editor 2/5/15 Blog, business management, Customer Service editor 2/5/15

The Butterfly Effect

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Blog, business management, Customer Service editor 1/18/15 Blog, business management, Customer Service editor 1/18/15

A moral obligation

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Blog, Customer Service editor 1/13/15 Blog, Customer Service editor 1/13/15

It's always personal

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Blog, Customer Service, Sales, Sales Management editor 11/3/14 Blog, Customer Service, Sales, Sales Management editor 11/3/14

Your call is very important to us.

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Blog, Customer Service editor 10/16/14 Blog, Customer Service editor 10/16/14

Unconditional Money Back Guarantee. Or is it?

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Blog, Customer Service editor 9/5/14 Blog, Customer Service editor 9/5/14

At 30,000 feet

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Blog, Brand, Customer Service, Sales, Sales Management editor 8/6/14 Blog, Brand, Customer Service, Sales, Sales Management editor 8/6/14

Sprinklers and the art of branding.

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Advertising, Blog, Brand, business management, Customer Service, Management, Marketing, operations, Sales, Sales Management, Sales Reps editor 7/24/14 Advertising, Blog, Brand, business management, Customer Service, Management, Marketing, operations, Sales, Sales Management, Sales Reps editor 7/24/14

Excuse me Mr. Mayor but I'm pissed too.

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Blog, Brand, Customer Service editor 7/18/14 Blog, Brand, Customer Service editor 7/18/14

Employees must wash their hands before returning to work

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Blog, Customer Service, Entrepreneurship, Management, Marketing editor 9/20/13 Blog, Customer Service, Entrepreneurship, Management, Marketing editor 9/20/13

Confession from a Seth Godin groupee

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Blog, Customer Service, Marketing, Sales, Small Business, Training editor 9/4/13 Blog, Customer Service, Marketing, Sales, Small Business, Training editor 9/4/13

Shana Tova (Happy New Year) and Customer Engagement

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Blog, business management, Customer Service, Entrepreneurship, Small Business, Training editor 9/4/13 Blog, business management, Customer Service, Entrepreneurship, Small Business, Training editor 9/4/13

CONSISTENT

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Blog, Customer Service, Entrepreneurship, Management, Sales editor 7/23/13 Blog, Customer Service, Entrepreneurship, Management, Sales editor 7/23/13

Should Wi-Fi freeloaders be kicked out?

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Blog, Customer Service, Management editor 7/9/13 Blog, Customer Service, Management editor 7/9/13

Why Home Depot lost my business

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Blog, Budget, Management, operations, Profit editor 5/11/13 Blog, Budget, Management, operations, Profit editor 5/11/13

Challenge Existing Practices. "There's Gold In Them Thar Hills"

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